Trainee Emergency Call Handler

December 9, 2025

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This is a vital role for the London Ambulance Service, receiving and taking charge of all incoming emergency calls. You are the first point of contact for our callers and patients, some of whom will be distressed, anxious or panicking. In addition to providing reassurance, you will also need to be able to deal with those who are verbally aggressive, abusive, highly emotional or threatening. Using effective communication, interpersonal and persuasive skills, you will deal with all callers in a professional manner in order to obtain the required essential patient information. This is a perfect entry level role with great career pathways within the department and Trust as a whole. Using the Medical Priority Dispatch System (MPDS), you will obtain an initial assessment of both the patient and the scene in an efficient manner. You will also be responsible for accurately recording essential patient information in a precise and timely manner on both the Computer Aided Dispatch (CAD) system and by completion of handwritten paperwork for both emergency and non-emergency ambulance requirements. During training the salary is £24,228, after training the salary will be £24,938. The role is Band 3 rising up to Band 4 on completion of 12 months service. For further information and to apply, go to: <a href=""> London Ambulance Service are one of the world’s busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city. We also have two 111 control centres, in Barking and Croydon. Working for us is an experience like no other, in a city like no other. Whatever your role you’ll be helping people who need us the most. Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year. We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making. We welcome diversity and look for self-motivated, enthusiastic people from all backgrounds who care about making a difference.

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