Admissions and Course Enquiries Officer

Other Jobs To Apply

Cardiff Metropolitan University is looking to appoint an enthusiastic Admissions and Course Enquiries Officer to support the activities of a busy centralised Admissions Unit. The post holder will assist with all processes concerned with inbound communications and the admittance of students to the university.
The Admissions and Course Enquiries Officer role plays a vital part in processing student applications and ensuring a positive applicant experience to enable the University to admit students.
You Will Support With

  • Acting as the main contact for enquires across all channels (e.g. telephone, e-mail, social, web, face to face)
  • Tracking and closing enquiries promptly, resolving at first point of contact where possible.
  • Processing applications and decisions in line with selection criteria.
  • Liaising with Schools and services to ensure applications progress on time.
  • Maintaining accurate admissions records and data for external reporting.
  • Providing clear, customer-focused advice on the University courses.
  • Supporting marketing and recruitment events (open days, applicant days, clearing).

What You’ll Bring
Experience in a similar role is required, working in a busy environment, providing an excellent level of service to applicants, staff and external bodies. Knowledge and understanding of Higher Education Admissions and the Student Recruitment process is preferred. Similar administrative experience and skills will be considered.
Additionally You Will Have
  • Excellent organisational and communication skills.
  • Ability to prioritise and plan work effectively under tight deadlines, under pressure and with competing priorities.
  • Outstanding attention to detail.
  • Ability to learn independently and to master and apply new knowledge and skills quickly,
  • Commitment to the highest standards of customer service.
  • Detailed understanding of both internal and external admissions policies and procedures.
  • Flexible and enthusiastic approach to all tasks undertaken.

Why join Cardiff Metropolitan University?
We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.
We Offer Excellent Benefits Such As
  • Annual leave of 25 days Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
  • Membership of the Local Government Pension Scheme with generous monthly contributions.
  • Excellent family friendly policies - take a look on our Policy Hub page.
  • Opportunities to learn and develop your skills with access to library and digital services facilities.
  • Excellent sports and fitness facilities with subsidised membership.
  • Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us
For more information about the role please contact Lisa Bowen on , or feel free to contact Aleks Janusiewicz, the Recruitment Advisor supporting this vacancy on
All applications must be submitted online.
The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...